Contact Pinnacle Service Families | Repairs & Housing - Pinnacle

National Service Centre

08000318628

Free to call from landline or mobile

01616053529

If calling from overseas

Call centre options

1

Repairs (Including Damp & Mould Reporting) Gets you to our Repairs team, available 24/7, every day

2

Moving home, including applications and allocations. Gets you to our Home Services team, available from 8.30am – 4.30pm Monday to Friday

3

Planned maintenance (compulsory safety checks). Gets you to our Compliance team, available from 8.30am – 4.30pm, Monday to Friday

4

Compliment, complaint, find out who your Housing Officer is or anything else. Gets you to our Customer Solutions team, available 8.30am – 4.30pm, Monday to Friday

Email

You can get in touch with our teams directly using the email addresses below.

For application/allocation queries for the North please direct your emails to homeservicesnorth@pinnacleservicefamilies.co.uk

For application/allocation queries for the South please direct your emails to homeservicessouth@pinnacleservicefamilies.co.uk

To book a move in or move out appointment or for any appointment queries please direct your emails to sfaappointments@pinnacleservicefamilies.co.uk

For any in home request applications or queries please direct your emails to inhomerequests@pinnacleservicefamilies.co.uk

To send in any medical/OT reports for the case managers to review, contact; HomeServicesConfidential@pinnacleservicefamilies.co.uk

To discuss retention enquiries or to send in supporting evidence for retentions, contact; Retentions@pinnacleservicefamilies.co.uk

For queries relating to existing repairs or to raise a new repair, use our Repairs form or contact; Repairs@pinnacleservicefamilies.co.uk

To discuss or book statutory gas or electrical inspections, contact; ComplianceSupport@pinnacleservicefamilies.co.uk

To raise or discuss complaints or compliments contact; CustomerSolutions@pinnacleservicefamilies.co.uk

To discuss compensation contact; Compensation@pinnacleservicefamilies.co.uk

To send us any confidential Additional Needs/Disability Adaptation (ANDA) related reports/information please click here click here to email our confidential email address.

Connect with us on Social Media

LinkedIn

/Pinnacle-Service-Families

Facebook

/PinnacleServiceFamilies

Housing Officers

Our dedicated team of Housing Officers work across the UK to deliver services for you and your family in and around your home. Hopefully you have already met your local Housing Officer and have developed a relationship with them. They are there to help you, particularly at key times in your home such as move in and move out.

You can view your Housing Officer’s contact details below.

Housing Officer Details

Media enquiries only

How members of the media can contact our press office with a media enquiry:

The Pinnacle Service Families press office is contactable between 9am and 5.30pm, Monday to Friday. Please direct all media enquiries to Press@pinnacleservicefamilies.co.uk

For out of hours media enquiries (weekends and bank holidays) please contact: PinnaclePress@headlandconsultancy.com